Privacy Policy

Last updated: October 16, 2025

1. Introduction

This policy explains your privacy rights under applicable laws, including the Malaysian Personal Data Protection Act 2010 (PDPA). By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

You means the individual accessing our Website or using our services, or the company or other legal entity on behalf of which such an individual is acting.
Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Auramox, D-27-1, Menara Suezcap 1, KL Gateway, Jalan Kerinchi, 59200 Kuala Lumpur.
Personal Data means any information that relates to an identified or identifiable individual.
Client Data refers to any Personal Data that our clients provide to us or give us access to in connection with our services, which may include their own customers’ data.
Service(s) refers to the SEO, content creation, digital marketing, and related services provided by the Company, as well as the use of our Website.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Data Processor means an entity that processes Personal Data on behalf of the Data Controller. In the context of our client engagements, we often act as the Data Processor.
Data Controller means an entity that determines the purposes and means of the processing of Personal Data. For data collected through our Website, we are the Data Controller. Our clients are the Data Controllers for the Client Data they entrust to us.
Cookies are small files placed on your computer or device by a website that store details of your browsing history and other information.

3. Information We Collect

We collect different types of information for various purposes to provide and improve our Services to you.

A. Information You Provide to Us Directly

Contact Information: When you fill out a contact form, subscribe to our newsletter, or inquire about our services, we may collect your first name, last name, email address, phone number, and company name.
Client Onboarding Information: When you become a client, we collect necessary business information to provide our services, including business name, address, billing details, and contact information for key personnel.
Account Credentials: For the performance of our services, you may provide us with access credentials for third-party platforms such as your website’s content management system (CMS), Google Analytics, Google Search Console, social media accounts, and other marketing-related platforms. We handle this sensitive data with the highest level of security.

B. Information We Collect Automatically (Usage Data)

When you visit our Website, we automatically collect certain information about your device and browsing activity. This may include:

Your device’s Internet Protocol (IP) address.
Browser type and version.
The pages of our Website that you visit, the time and date of your visit, and the time spent on those pages.
Unique device identifiers and other diagnostic data.

C. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website, analyse performance, and for marketing purposes. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features may be limited.

We use the following types of cookies:

Essential Cookies: Necessary for the Website to function and cannot be switched off.
Performance and Analytics Cookies: Allow us to count visits and traffic sources to measure and improve the performance of our site (e.g., Google Analytics).
Functionality Cookies: Enable us to remember choices you make (such as your username or language preference) to provide a more personalised experience.
Marketing Cookies: Used to track visitors across websites to display ads that are relevant and engaging for the individual user.

4. How We Use Your Personal Data

We use the collected data for the following purposes:

To Provide and Maintain our Services: Delivering the SEO, content, and digital marketing services you have contracted us for, including conducting audits, performing optimisations, and creating reports.
To Manage Our Relationship With You: To manage your account, provide customer support, and process payments.
To Communicate With You: To contact you by email, telephone, or SMS with updates, service-related information, and responses to your inquiries.
For Marketing Purposes: To provide you with news, case studies, special offers, and general information about our services, unless you have opted not to receive such information.
To Improve Our Services: To analyse data and usage trends to understand how our Website and services are being used and how we can improve them.
For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Client Data (Our Role as a Data Processor)

When we perform services for our clients, we may be given access to or process Personal Data controlled by them (“Client Data”). In such cases:

We act as a Data Processor and only process Client Data on the documented instructions of our client, who is the Data Controller.
Our client is responsible for ensuring that they have the necessary legal basis, consents, and rights to allow us to process the Client Data on their behalf.
We will hold such Client Data in strict confidence and use it only for the purpose of providing the contracted services. We implement strong security measures to protect the confidentiality and integrity of all Client Data.

6. How We Share and Disclose Your Information

We do not sell your Personal Data. We may share your information in the following limited circumstances:

With Service Providers: We share information with third-party companies that help us operate our business, such as SEO and analytics tool providers (e.g., Google, SEMrush), cloud hosting services, project management software, and payment processors. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
With Freelancers and Contractors: We may engage independent contractors to assist with service delivery. These contractors are bound by strict confidentiality and data protection agreements.
For Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
To Comply with Laws: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent required to comply with our legal obligations (for example, tax and accounting laws), resolve disputes, and enforce our policies. Usage Data is generally retained for a shorter period for internal analysis purposes.

8. Data Security

The security of your Personal Data is a top priority. We implement and maintain appropriate administrative, technical, and physical security measures to protect your data from unauthorised access, loss, alteration, or destruction. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

9. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of Malaysia where the data protection laws may differ. Many of our third-party service providers (e.g., cloud hosting, software providers) are based internationally. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Your Data Protection Rights

Under Malaysia’s PDPA and other applicable laws, you have certain rights regarding your Personal Data. These include:

The right to access: You have the right to request copies of your Personal Data that we hold.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to withdraw consent: You have the right to withdraw your consent to the processing of your data at any time where we relied on your consent to process your information.
The right to object to processing: You have the right to object to our processing of your Personal Data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

11. Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

By email: support@auramox.com
By visiting this page on our website: https://auramox.com/contact-us
By phone: +6012 900 6648
By mail: Auramox, D-27-1, Menara Suezcap 1, KL Gateway, Jalan Kerinchi, 59200 Kuala Lumpur.